Services / IT & platform
Stabilize IT and platforms before growth makes them fragile
If your team is asking who owns DNS, whether MFA is really on everywhere, or what happens when the person who set up Slack leaves—you are in the window where fractional IT pays off. Outcome: fewer “unknown unknowns,” documented access, and a calmer path when vendors, headcount, or compliance questions show up.
When you don’t need a full in-house team yet, but you do need someone who can close security gaps and keep SaaS from becoming tribal knowledge, this is the lane.
What this engagement looks like
- Identity, access, and device hygiene so growth doesn’t outpace your baseline.
- Email, DNS, and core SaaS (Google Workspace, Notion, Slack, etc.) kept coherent as headcount changes.
- Backups, monitoring, and runbooks for the systems that touch revenue and customer data.
- Integrations and “glue” between tools—CSV pipelines, light automation, webhooks where they reduce manual work.
Who it fits
Seed–Series B companies, lean agencies, and operators spinning up a real business on top of a pile of best-of-breed tools. If your risk is "we're one missed renewal or one ex-employee away from pain," start with a fit call or the retainer path below.
Not a fit when you already have a staffed IT org with on-call coverage, or when you need 24/7 NOC—we focus on pragmatic baselines and glue work for lean teams.
How delivery works
Every engagement runs through the same workspace: visible tasks, requests, and contracts—so procurement and operators share one source of truth.
- Client portalOnboarding checklists, tickets, and contract access in one place—not lost across email threads.
- Scoped workstreamsIT & platform, design & brand, and product development map to clear entitlements when you are on contract.
- API & webhooksv1 HTTP API and webhooks so your stack (CRM, Slack, sheets) can subscribe to ticket and workflow events.
- Human-reviewed commsAI-assisted triage suggests summaries and first replies; client-facing messages stay human-reviewed before send.
Named customer stories and logos when clients allow them—we share role-level feedback on marketing pages today, and can provide references on discovery calls when there is a mutual fit.
Related: When to hire fractional IT.